ING, UX for Service Portal at ING (2019, Interim)
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Customer Journey Mapping
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UX Research
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UX Design
ING, UX for Service Portal at ING (2019, Interim)
-
Customer Journey Mapping
-
UX Research
-
UX Design
ING, UX for Service Portal at ING (2019, Interim)
-
Customer Journey Mapping
-
UX Research
-
UX Design
Project: Internal Venture Tita Toys at Sanoma Innnovation Lab
Tita Toys, educational app for kids in the age 2-5 years old
Role: Customer Development, UX Researcher, UX Designer
Characters and animations are designed by Kristof Luyckx
Project: adidas mobile app
Native paperless returns & exchanges journey
My contribution: UX design, prototyping, unmoderated user-testing
UX Challenge
How can I help the adidas customer with the simplest possible nativepaperless returns and exchanges journey via the adidas app?
UX Improvements, my contribution
• Improve the starting point for returns & exchanges flow
• Improved order transparency
• Native paperless return ticket in the app
• Improved guidance on how to return
Local & contextual experience: Studio LDN
My contribution: UX design, prototyping
UX Challenge
How can adidas migrate the bookings for studio- and online classes from Facebook into the adidas app, making the classes available via the app for UK users?
UX Improvements:
• The (online) events are now accessible and within the adidas app
• Users can sign up to the event in the app
• Event tickets are available from the app
• Studio LDN has a landing page within the app and will be accessible from the What’s on tab
• Push notification journeys are in place
• Help the user attending or cancelling classes
