ING, UX for Service Portal at ING (2019, Interim)
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Customer Journey Mapping
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UX Research
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UX Design
ING, UX for Service Portal at ING (2019, Interim)
-
Customer Journey Mapping
-
UX Research
-
UX Design
ING, UX for Service Portal at ING (2019, Interim)
-
Customer Journey Mapping
-
UX Research
-
UX Design
Project: Internal Venture Tita Toys at Sanoma Innnovation Lab
Tita Toys, educational app for kids in the age 2-5 years old
Role: Customer Development, UX Researcher, UX Designer
Characters and animations are designed by Kristof Luyckx
Project: Air France KLM mobile app
Migration of two branded apps
UX consultancy, design system collaboration, stakeholder management
UX Challenge
How can I help the Air France and KLM development team with migrating two separate apps into one code base app without losing the Air France and KLM brand identity?
Redesign My trip and upsell journey
UX design, wireframing, stakeholder management
UX Challenge
How can I help the Air France and KLM traveler understanding their booked trip and possibilities to upgrade their trip
